Once assigned, the technician should be able to perform their job with full mobility and access to the information they need.Ĭrucially, the provisioning of field service necessitates multiple interactions with several back-end ERP functions such as logistics, billing and finance, material and inventory management, human resources etc. You typically have a customer service front-end which provides omnichannel customer communications and a ticket management platform, a proportion of which filter down to field service jobs.Īt this point, planning and dispatching capabilities ensure jobs are assigned optimising the technician’s time whilst making sure that any specific skill requirements are fulfilled in the first instance. The Significance of Integration in Field Service ManagementĪ field service management solution rarely operates in a silo. The end-to-end integration has now reached such a maturity level that within Mindtree, we were able to quickly configure and deploy an integrated demo landscape of SAP FSM, SAP Customer Service Management (formerly Cloud for Customer or C4C) and SAP S/4HANA. SAP FSM has been in the SAP ecosystem for just over two years after the Coresystems acquisition. The SAP FSM solution has a rich set of features which can not only alleviate pain points in field service management, but also allows you to deploy an advanced set of capabilities to stand out from competition, thereby enabling you to meet or exceed your KPI targets.
Interested in implementing SAP FSM and want to know what your options are? Not sure how SAP FSM can integrate into your landscape? In this final part in our 4-part blog series, I will explain exactly that.
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